Shopping on AliExpress and Temu is convenient and profitable, especially when it comes to inexpensive goods from China. But what if your order arrives defective, doesn’t fit, or is completely wrong? Fortunately, both platforms offer a return and buyer protection system. Below are detailed instructions on how to return goods on AliExpress and Temu.
- Check the return policy before purchasing
AliExpress
AliExpress has a “Free Return” label, which means that you can return the item without explanation within 15 days of receipt. The main thing is not to damage the packaging and keep the item in new condition. If there is no such mark, the return will be charged or impossible without a dispute.
Temu
Temu offers free returns on almost all items within 90 days, but only one free return per order. This means that if you return some of the items, you will not be able to return the rest of the same order for free.
- How to return an item from AliExpress
Step 1: Go to “My Orders”
Open the website or app and find the order you want.
Step 2: Click “Open Dispute”
Select the reason: the item does not match the description, is damaged, does not fit, etc. If there is a “Free Return” feature, a “Return Item” button will appear.
Step 3: Fill out the form
Indicate whether you want a full or partial refund, add photos or videos (if the item is defective), and describe the problem.
Step 4: Get the return address
If the seller accepts the dispute or the “Free Return” system works, you will receive an address in your country (or the nearest center). A shipping label will also be available — you need to print it out and stick it on the package.
Step 5: Send the item
Take the package to the nearest post office or courier service listed in the instructions (usually UPS, DPD, Hermes, etc.).
Step 6: You will receive a refund after the seller receives the package
This usually takes 5–15 business days. The funds will be returned to the card or payment system you used to pay.
- How to return an item from Temu
Step 1: Go to the “Your Orders” section
Find the order you want, click “Return/Problem.”
Step 2: Select the item and the reason for the return
Indicate what is wrong: does not fit, damaged, wrong size, etc.
Attach a photo if necessary.
Step 3: Confirm the return
You will receive a return label (usually via UPS, FedEx, or USPS). Temu covers the shipping costs for the first return from an order.
Step 4: Pack the item and ship it
Important: the item must be in new condition, with tags and in its original packaging (if possible).
Step 5: Get your refund
Once Temu’s warehouse receives the package, the money will be refunded to your card, usually within 5–10 business days.
Tips for a smooth return
- Always keep the packaging and do not remove the labels until you have fully inspected the item.
- Take photos of the item when unpacking it — this will help if you need to prove there is a problem.
- Don’t delay: AliExpress has a 15-day deadline from the date of receipt to open a dispute.
- Check whether the item is covered by “free returns” before placing your order.
Conclusion
Both AliExpress and Temu protect buyers and allow returns — the main thing is to comply with the terms and conditions. Temu offers a simpler and more generous policy (up to 90 days and free returns), but everything is possible on AliExpress too, especially if the item is marked “Free Return.” Just check the terms and conditions before buying, and if something goes wrong, don’t be afraid to use the dispute or return system. It’s your tool for protection.